1. Return requests must be received within 14 days of receipt.  Exchanges will be honored due to defective merchandise.  Refunds will not be honored after 14 days. After 30 days, all sales are final.
  2. Full risk of loss and title passes to the Customer upon delivery of the merchandise to a carrier at the F.O.B. point. Claims for loss or damage in shipment must be made directly to the carrier. Upon Customer's default in payment, seller may at its option repossess the merchandise.
  3. In no event shall Seller be liable for coincidental or consequential damages. Customer agrees that no other remedy (including but not limited to incidental or consequential loss) shall be available to him.
  4. Customers may cancel any orders before shipment has been made. Cancellation requests after we have shipped and before customer has received product(s) will be charged freight. The customer must then return the product freight pre-paid with the original packaging unopened to receive a full refund on the goods minus freight. Insuring goods is the customer's responsibility. Request for refund of non-defective goods after receipt will be charged a restocking fee of 20% minimum.
  5. If the merchandise happens to be damaged upon receipt, we will replace it.  We must be notified of defect within 72 Hours of receipt.  Defective items will be replaced with the same or comparable item.   Returns for refund will be charged a 20% restocking fee and must be returned within 7 days in new and re-saleable condition with all manufacturer's boxes, brochures, and warranty cards.  Shipping & Handling is never refundable.   Shipments back to us must be paid and insured by the buyer under all circumstances.  Shipments from us to the buyer will be paid by us via UPS Ground or U.S. Postal (regardless of how the initial order was shipped eg. Overnight, 2nd Day, etc.., we will ship regular surface) under circumstances where the items were received initially defective. For replacement items due to size or fitting, customer must pay freight both ways.  Sorry, all non-US. Continental customers including Hawaii, Alaska, Puerto Rico, and all International customers are responsible for freight fees under all circumstances.
  6. Delivery dates are approximate subject to normal variations customary in the industry and unforeseen delays. Seller shall not be liable to Customer for any delay which is directly or indirectly the result of any cause beyond Seller's reasonable control, including without limitation, fire, flood, accident, civil unrest, acts of God, war, governmental interference, labor difficulties, disruption in materials or supplies, actions or omissions of suppliers or vendors, or transportation delays.
  7. We do not guarantee delivery.  Delivery guarantees are assumed by the shipping company.   We can only ship via your request.  We do not take responsibility for late shipments due to UPS delivery error or errors by other shipping companies.  There are no refunds due to errors of this nature.
  8. All returned checks will be assessed a $25 fee
  9. Please contact BackJack via e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 520-840-1961 for return/exchange information.

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